logo

ENSURING A SAFE, CLEAN AND INVITING ENVIRONMENT IS THE CORE OF OUR COMMITMENT TO PROVIDING
THE HIGHEST LEVEL OF HOSPITALITY.

At Highgate we have initiated and are maintaining industry-leading and scientifically driven elevated cleanliness standards to safeguard the wellbeing of our guests and colleagues. Our strengthened safety and sanitizing measures incorporate the latest guidance from the world’s leading health authorities, including the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO), and apply to all guest rooms, public, and back-of-house areas. The comprehensive strategies we are employing are rooted in industry experience, based on the latest scientific guidance, and utilize hospital-grade cleaners and best practices designed to prevent the spread of viruses. These strategies will be updated regularly to reflect the most current science and technology available.


  • Keeping our Distance. Social distancing measures have been implemented in all public, event, and back-of-house areas of our hotels.
  • Sanitizer Stations Throughout. Touchless hand sanitizer stations have been placed throughout all public, event, and back-of-house areas of our hotels.
  • Enhanced and More Frequent Cleaning. EPA-rated hospital-grade disinfectants will be standard protocol and used in guest rooms and to clean public, event, and back-of-house areas.
  • Personal Protection Equipment Required. All hotel associates are required to wear face masks and gloves. Guests are encouraged to do so as well.
  • In-room Safety Kits Provided. Upon arrival, each room will include a sealed safety kit containing a face mask, hand sanitizer, and disinfectant wipes.
  • Your Room is Your Room. No hotel personnel will enter a guest’s room during their stay without permission.
  • Training and Education. Regular training is provided to hotel associates highlighting the latest safety and cleanliness guidance.

  • EPA-rated hospital-grade disinfectants will be used to clean each guest room, with special attention paid to all high-touch surfaces (e.g. door handles, light switches, etc.).
  • No hotel personnel will enter a guest’s room during their stay without permission. Replenished amenities–including towels and linens–in sanitized packaging will be provided.
  • Upon arrival, each room will include a sealed safety kit containing a face mask, hand sanitizer, and disinfectant wipes.
  • Guests are encouraged to use mobile keys where available. In the event of key card usage, all guest keys will be disinfected via UVC light treatment upon checkout.
  • For the laundry and cleaning of bed linens and towels, sealed laundry bags will be utilized during transportation to and from the cleaning facility.

  • EPA-rated hospital-grade disinfectants will be standard protocol and used to clean public, event, and back-of-house areas, including:
    - Elevator cabs
    - Public restrooms
    - Pool areas
    - Fitness centers
  • All high-touch public area surfaces such as handrails and door handles will be wiped down with EPA-rated hospital-grade disinfectants.
  • Touchless hand sanitizer stations have been placed in key areas throughout our hotels including hotel entrance, front desk, meeting room landings, and elevator landings.
  • Pool furniture will be cleaned using EPA-rated hospital-grade disinfectants and covered with chaise lounge covers or other clear indication that cleaning has been completed.

  • Prior to opening each day, we apply EPA-rated hospital-grade disinfectants on all areas.
  • Touchless hand sanitizer stations will be placed at entry points.
  • Tables and chairs are spaced a minimum of 6 feet apart to allow for safe distances between guests.
  • No-touch table service adheres to safe social distancing guidelines.
  • Digital menus will be provided via QR code. Single use, disposable menus will also be made available.
  • All shared items and food and beverage areas will be sanitized after each use.
  • No-touch in-room dining will be served with sustainable disposable wares.

  • Prior to commencement of any meeting or event, EPA-rated hospital-grade disinfectants will be utilized on all areas.
  • Attendance will be limited to 35 square feet per attendee to create necessary social distancing space.
  • No-touch table service will be implemented to adhere to safe social distancing guidelines.
  • Disposable packaging will be used for all meals and breaks whenever possible.
  • Tables and chairs are spaced a minimum of 6 feet apart to allow for safe distances between guests.
  • Hand sanitizer stations will be placed at all entry points in meeting spaces.
  • Safety guidelines will be posted at all meeting entryways.
  • Breaks will be staggered to minimize group sizes.
  • Safety protocol reviews with meeting and event planners will be conducted prior to any event to ensure adherence to our rigorous policies.

  • Proper hand washing and other safety protocol trainings will be conducted and maintained. Guests are also encouraged to adhere to regular 30-second handwashing/ sanitizing guidelines.
  • Front desks will be equipped with plexiglass sneeze guards, and all staff (e.g. front desk, concierge, valets, etc.) will be required to wear personal protection equipment (PPE), including masks and gloves.
  • Social distance markers will be placed in all public areas (where applicable) to encourage social distancing awareness.
  • COVID-19 policies and protocols will be provided to each guest upon check-in.
  • Elevator capacity will be limited, as appropriate, to maintain social distances in controlled spaces.
  • Should a guest or staff member be diagnosed with COVID-19 after leaving a hotel, all guests and staff that were present at the same time will be notified. If a guest or staff member is diagnosed while staying with us, proper isolation protocols will be followed pursuant to CDC and WHO guidelines, and guests and staff will be notified.

Highgate is a proud member of the American Hotel & Lodging Association (AHLA) Safe Stay Program

ENDORSED BY AHLA
​ By meeting – and exceeding – all AHLA health and safety protocols, Highgate is a proud member of the American Hotel & Lodging Association (AHLA) Safe Stay Program.​

orange logo
×

HIGHGATE ESTABLISHES $500,000 RELIEF FUND FOR ASSOCIATES AFFECTED BY COVID-19

Highgate Charitable Foundation Associate Relief Fund reflects Highgate’s culture of rallying to support communities in need.

Learn More